Refund policy
Refund, Return & Store Credit Policy
At SimAllure Boutique, we are committed to providing quality fashion and exceptional customer service.
Returns
Returns are accepted within 14 days of receiving your order or purchasing in-store.
To qualify for a return, items must be:
- Unworn, unwashed, and unused.
- In their original condition with all tags attached.
- Free of makeup, perfume, deodorant, stains, pet hair, or other signs of wear.
Store Credit Only
SimAllure Boutique does not offer cash refunds.
Approved returns will receive store credit for the purchase price of the item (excluding shipping charges). Store credit may be used toward any future purchase online or in-store.
Final Sale Items
The following items are final sale and are not eligible for return or store credit:
- Couture and custom-made designs
- Sale or clearance merchandise
- Bodysuits
- Swimwear
- Accessories
- Jewelry
- Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photos so we can resolve the issue promptly.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
For return assistance, please contact: